Privacy Policy for Ardamas

At Ardamas, we are committed to protecting the privacy and security of information entrusted to us by our customers and visitors to our online platforms. This Privacy Policy outlines how we collect, use, disclose, and protect information when you interact with our services, whether through our physical location, mobile services, or our website, ardamaspanamacity.com.

Information We Collect

We collect various types of information to provide and improve our heavy-duty vehicle fleet maintenance and repair services. This information generally falls into two categories:

• Information You Provide Directly to Us:

  When you engage with Ardamas for services such as heavy-duty truck repair, diesel fleet maintenance, DOT inspections, or any other offerings, you may provide us with personal and business information. This includes:

  • Contact Information: Your name, company name, mailing address, phone number, and email address.
  • Vehicle and Fleet Information: Details about your vehicles and fleet, including VINs, make, model, year, service history, and diagnostic data relevant to the repair and maintenance services we provide.
  • Payment Information: Information necessary to process payments for our services, which may include credit card details or other billing information. (Note: We use secure third-party payment processors, and we do not store full credit card numbers on our servers).
  • Communication Content: Records of communications, including emails, phone calls, and any other feedback or inquiries you send to us.
• Information Collected Automatically:

  When you visit our website, ardamaspanamacity.com, we may automatically collect certain information about your device and browsing activity through cookies and similar tracking technologies. This includes:

  • Log Data: Your IP address, browser type, operating system, referring URLs, and pages viewed on our site.
  • Usage Data: Information about how you interact with our website, such as the time and date of your visit, and the elements you click on.

How We Use Your Information

We use the information we collect for various purposes, primarily to provide our specialized heavy-duty vehicle services, improve customer experience, and ensure operational efficiency:

• To Provide and Manage Services: This includes scheduling appointments, performing inspections and repairs (e.g., diesel fleet maintenance, trailer repair, welding fabrication), providing roadside assistance, and processing payments.
• To Communicate with You: Sending service confirmations, updates on repairs, preventive maintenance reminders, and responding to your inquiries and requests.
• For Internal Operations: Improving our services, diagnosing technical problems with our website, performing data analysis, detecting and preventing fraud, and ensuring the security of our systems.
• For Compliance and Legal Obligations: Fulfilling our legal and regulatory obligations, such as maintaining records for DOT inspections and adhering to tax requirements.
• Marketing and Promotional Purposes: With your consent, we may use your contact information to send you updates about new services, special offers, or other information we believe may be of interest to you. You can opt-out of these communications at any time.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, or cloud hosting services. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, accidental loss, disclosure, or destruction. This includes using secure servers, encryption, and access controls. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

Your Data Protection Rights (GDPR)

If you are located in the European Economic Area (EEA) or the UK, you have certain rights concerning your personal data under the General Data Protection Regulation (GDPR). These rights include:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Ardamas

758 W 13th St #8

Panama City, FL 32401